Customer Service: Skills and Concepts for Business

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Customer Service: Skills and Concepts for Business image
ISBN-10:

0256187428

ISBN-13:

9780256187427

Released: Jan 01, 1996
Publisher: Richard d Irwin
Format: Paperback, 235 pages

Description:

This revision of Customer Service: Skills & Concepts for Success features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress.

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