Customer Service Skills for Success
Publisher: McGraw-Hill Higher Education
Format: Paperback, 0 pages
Description:
"Customer Service, 4/e" by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel.
Best prices to buy, sell, or rent ISBN 9780071220361
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Customer Service: Skills & Concepts for Success: Skills and Concepts for Success
ROBERT W. LUCAS
Edition:3
ISBN-13:9780071112925
Customer Service Skills for Success
Unknown Author
Edition:4th Revised edition
ISBN-13:9780071277501
Customer Service Skills for Success
ROBERT W. LUCAS
Edition:5th Revised edition
ISBN-13:9780071315920
Customer Service: Building Successful Skills for the Twenty-First Century
Lucas, Robert W.
Edition:3
ISBN-13:9780072938050
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