This revision of Customer Service: Skills & Concepts for Success features how-to topics for the customer service professional.  It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology.  Emphasis is given to dealing with customer service problems and how to handle conflicts and stress.

Customer Service: Skills and Concepts for Business

Business & Money

Lucas, Robert William

Economics

Richard d Irwin

See the best price to sell, buy, or rent books by Lucas, Robert William. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Lucas, Robert William

See the best price to sell, buy, or rent books by Lucas, Robert William. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Customer Service: Skills and Concepts for Business