Customer Service Skills for Success
Description:
Customer Service, 4/e by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel.
Best prices to buy, sell, or rent ISBN 9780073545448
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Frequently Asked Questions about Customer Service Skills for Success
The price for the book starts from $8.56 on Amazon and is available from 11 sellers at the moment.
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The Customer Service Skills for Success book is in very low demand now as the rank for the book is 6,509,126 at the moment. A rank of 1,000,000 means the last copy sold approximately a month ago.
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