Customer Service Skills for Success

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Customer Service Skills for Success image
ISBN-10:

0073545449

ISBN-13:

9780073545448

Author(s): Lucas, Robert W.
Edition: 4
Released: Jan 14, 2008
Publisher: McGraw-Hill.
Format: Paperback, 320 pages

Description:

Customer Service, 4/e by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel.

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The Customer Service Skills for Success book is in very low demand now as the rank for the book is 6,160,050 at the moment. A rank of 1,000,000 means the last copy sold approximately a month ago.

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