Customer Service Skills for Success

Customer Service Skills for Success image
ISBN-10:

0073545449

ISBN-13:

9780073545448

Author(s): Lucas, Robert W.
Edition: 4
Released: Jan 14, 2008
Publisher: McGraw-Hill.
Format: Paperback, 320 pages
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Description:

Customer Service, 4/e by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel.












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