Customer Service Skills for Success

(6)
Customer Service Skills for Success image
ISBN-10:

1259954072

ISBN-13:

9781259954078

Author(s): Lucas, Robert W.
Edition: 7
Released: Jan 04, 2018
Publisher: McGraw-Hill.
Format: Paperback, 480 pages

Description:

Recipient of the 2017 Textbook and Academic Authors Association's Textbook Excellence Award, Customer Service Skills for Success by Robert W. Lucas, now in its seventh edition, is the top-selling customer service textbook in the United States. Lucas addresses real-world customer service issues and provides a variety of updated resources, activities, examples, and tips from active professionals in the industry to gain and hold readers' interest while providing insights into the concepts and skills related to customer service.
The text begins with a macro view of what customer service involves today and provides projections for the future; it then focuses on specific skills and related topics. Each of the three parts focuses on a different aspect of customer service: (1) The Profession, (2) Skills for Success, and (3) Building and Maintaining Relationships. Readers will encounter interviews with real-world service providers, case study scenarios, and activities to teach them to apply these concepts to real-world situations.
New to This Edition•New Customer Service interviews are included.•Updated research and statistics are incorporated throughout the text.•New Words to Live By quotes appear at the end of each chapter's Quick Preview section.•Chapters feature updated Trending Now sections.•Chapter openings spotlight In the Real World case studies.•Search It Out activity resources have been added.

Best prices to buy, sell, or rent ISBN 9781259954078




Related Books

Frequently Asked Questions about Customer Service Skills for Success

You can buy the Customer Service Skills for Success book at one of 20+ online bookstores with BookScouter, the website that helps find the best deal across the web. Currently, the best offer comes from and is $ for the .

The price for the book starts from $40.46 on Amazon and is available from 16 sellers at the moment.

If you’re interested in selling back the Customer Service Skills for Success book, you can always look up BookScouter for the best deal. BookScouter checks 30+ buyback vendors with a single search and gives you actual information on buyback pricing instantly.

As for the Customer Service Skills for Success book, the best buyback offer comes from and is $ for the book in good condition.

The Customer Service Skills for Success book is in very low demand now as the rank for the book is 1,747,868 at the moment. A rank of 1,000,000 means the last copy sold approximately a month ago.

Not enough insights yet.