Customer Service: Skills and Concepts for Success, Student Edition

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Customer Service: Skills and Concepts for Success, Student Edition image
ISBN-10:

0078226333

ISBN-13:

9780078226335

Author(s): Lucas, Robert W.
Edition: 2
Released: Nov 01, 2000
Format: Paperback, 532 pages

Description:

This revision of Customer Service: Skills & Concepts for Success features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress.

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