The Fine Art of Small Talk: How to Start a Conversation, Keep It Going, Build Rapport--And Leave a Positive Impression

Many people think of "small talk" as frivolous, silly, even time-wasting. The fact is, small talk can be a powerful conversational tool--if one knows how to use it correctly. In this fascinating audiotape program, nationally recognized communication expert Debra Fine reveals the techniques and strategies listeners can use to make effective small talk an easy, natural part of their everyday conversation. July publication date. 2 cassettes.