Difficult Conversations: How to Discuss What Matters Most

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Difficult Conversations: How to Discuss What Matters Most image
ISBN-10:

014027782X

ISBN-13:

9780140277821

Author(s): Stone, Douglas
Edition: Highlighting
Released: Jan 01, 2000
Format: Paperback, 272 pages

Description:

What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbor, asking a difficult favor, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive? Based on fifteen years of research and consultations with thousands of people, "Difficult Conversations" pinpoints what works. Use this ground-breaking, step-by-step book to turn your difficult conversations into positive, problem-solving experiences.

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