A complete guide to veterinary office management, Front Office Management for the Veterinary Team, 2nd Edition focuses on the day-to-day front office skills you need to become a valuable member of the veterinary team. It covers duties ranging from scheduling appointments to billing and accounting, managing inventory and medical records, marketing, using outside diagnostic laboratory services, and communicating effectively and compassionately with clients. This edition includes an updated chapter on pet health insurance and wellness programs as well as updated coverage of office procedures and technology. Step-by-step instructions simplify essential front office tasks!
<ul>
<li>Comprehensive coverage of front office skills</li> includes telephone skills, appointment scheduling, admitting and discharging patients, and communicating with clients.<li>
Coverage of clinical assisting ranges from examinations and history taking for patients to kennels and boarding procedures, as well as radiology and laboratory procedures.</li>
<li>
Veterinary Ethics and Legal Issues chapter helps you protect the practice, and run an office based on ethical principles.</li>
<li>
An Evolve companion website lets you practice front office tasks with exercises in bookkeeping/accounts receivable, appointment management, and charting.</li>
<li>
Downloadable working forms offer practice in completing sample checks, laboratory forms, and incident reports.</li>
<li>
Review questions and suggested activities reinforce important concepts presented in each chapter.</li>
<li>
Information on electronic banking and tax forms ensures that you adhere to the latest financial guidelines.</li>
<li>
Information on security in office communication covers the most current methods of safe, electronic communication.</li>
<li>
Practice Point boxes highlight practical information to remember while on the job.</li>
</ul>
<ul>
<li>UPDATED Pet Health Insurance and Wellness Programs chapter</li> describes how pet insurance and wellness programs may integrated into a successful business.<li>
UPDATED chapters include the most current information on team management, human resources, marketing, inventory management, and preparing and maintaining a budget.</li>
<li>
UPDATED coverage of technology and procedures includes new computer screen shots, new photos, revised What Would You Do/Not Do boxesaddressing real-life situations, and a glossary, helping you make a smooth transition into the workplace.</li>
</ul>

Front Office Management for the Veterinary Team, 2e

Medical Books

Prendergast BS RVT CVPM SPHR, Heather

Administration & Medicine Economics

Saunders

A complete guide to veterinary office management, Front Office Management for the Veterinary Team, 2nd Edition focuses on the day-to-day front office skills you need to become a valuable member of the veterinary team. It covers duties ranging from scheduling appointments to billing and accounting, managing inventory and medical records, marketing, using outside diagnostic laboratory services, and communicating effectively and compassionately with clients. This edition includes an updated chapter on pet health insurance and wellness programs as well as updated coverage of office procedures and technology. Step-by-step instructions simplify essential front office tasks!
<ul>
<li>Comprehensive coverage of front office skills includes telephone skills, appointment scheduling, admitting and discharging patients, and communicating with clients.</li>
<li>Coverage of clinical assisting ranges from examinations and history taking for patients to kennels and boarding procedures, as well as radiology and laboratory procedures.</li>
<li>Veterinary Ethics and Legal Issues chapter helps you protect the practice, and run an office based on ethical principles.</li>
<li>An Evolve companion website lets you practice front office tasks with exercises in bookkeeping/accounts receivable, appointment management, and charting.</li>
<li>Downloadable working forms offer practice in completing sample checks, laboratory forms, and incident reports.</li>
<li>Review questions and suggested activities reinforce important concepts presented in each chapter.</li>
<li>Information on electronic banking and tax forms ensures that you adhere to the latest financial guidelines.</li>
<li>Information on security in office communication covers the most current methods of safe, electronic communication.</li>
<li>Practice Point boxes highlight practical information to remember while on the job.</li>
</ul>
<ul>
<li>UPDATED Pet Health Insurance and Wellness Programs chapter describes how pet insurance and wellness programs may integrated into a successful business.</li>
<li>UPDATED chapters include the most current information on team management, human resources, marketing, inventory management, and preparing and maintaining a budget.</li>
<li>UPDATED coverage of technology and procedures includes new computer screen shots, new photos, revised What Would You Do/Not Do boxes addressing real-life situations, and a glossary, helping you make a smooth transition into the workplace.</li>
</ul>

Front Office Management for the Veterinary Team - Elsevier eBook on Intel Education Study (Retail Access Card)

Veterinary Medicine

Front Office Management for the Veterinary Team - Elsevier eBook on VitalSource (Retail Access Card)

Learn to navigate the day-to-day skills you need to be a valuable member of the veterinary office team! Front Office Management for the Veterinary Team, 3rd Edition covers veterinary office duties ranging from: scheduling appointments to billing and accounting, managing inventory and medical records, marketing, using outside diagnostic laboratory services, and communicating effectively and compassionately with clients. This edition includes two all-new chapters on strategic planning and leadership, updated coverage of office procedures, veterinary ethics, and technology. In addition, this complete guide to veterinary practice management features step-by-step instructions, making it easier for you to master vital front office tasks!
<ul>
<li>UPDATED! Chapters</li> include the most current information on team leadership, veterinary ethics and legal issues, human resources, and finance management.<li>
UPDATED! Coverage of technology and procedures includes new computer screen shots and new photos.</li>
<li>
Comprehensive coverage of front office skills includes telephone skills, appointment scheduling, admitting and discharging patients, and communicating with clients.</li>
<li>
Review questions and suggested activities reinforce important concepts presented in each chapter.</li>
<li>
Coverage of clinical assisting ranges from examinations and history taking for patients to kennels and boarding procedures, as well as radiology and laboratory procedures.</li>
<li>
Veterinary Ethics and Legal Issues chapter helps you protect the practice, and run an office based on ethical principles.</li>
<li>
An Evolve companion website lets you practice front office tasks with exercises in bookkeeping/accounts receivable, appointment management, and charting.</li>
<li>
Downloadable working forms offer practice in completing sample checks, laboratory forms, and incident reports.</li>
<li>
Information on electronic banking and tax forms ensures that you adhere to the latest financial guidelines.</li>
<li>
Information on security in office communication covers the most current methods of safe, electronic communication.</li>
<li>
Practice Point boxes highlight practical information to remember while on the job.</li>
<li>
Veterinary Hospital Managers Association (VHMA) Critical Competencies are highlighted in each chapter.</li>
</ul>
<ul>
<li>NEW! Strategic Planning chapter</li> discusses how to strategically plan for the successful future of the veterinary hospital, and will include details on growing the practice, planning the workforce, meeting consumer needs, and increasing the value of the practice. <li>
NEW! The Leadership Team chapter discusses how leadership affects the paraprofessional staff, provides suggestions for effective leadership strategies, and methods to set expectations for employees, including attracting and retaining employees, leveraging, empowering and driving employee engagement. </li>
<li>
NEW! Standard Operating Procedures provides a checklist of important tasks associated with that chapter that must be addressed/completed in the veterinary practice setting.</li>
</ul>

Front Office Management for the Veterinary Team

Elsevier Inc

Learn to navigate the day-to-day skills you need to be a valuable member of the veterinary office team! Front Office Management for the Veterinary Team, 3rd Edition covers veterinary office duties ranging from: scheduling appointments to billing and accounting, managing inventory and medical records, marketing, using outside diagnostic laboratory services, and communicating effectively and compassionately with clients. This edition includes two all-new chapters on strategic planning and leadership, updated coverage of office procedures, veterinary ethics, and technology. In addition, this complete guide to veterinary practice management features step-by-step instructions, making it easier for you to master vital front office tasks!
<ul>
<li>UPDATED! Chapters include the most current information on team leadership, veterinary ethics and legal issues, human resources, and finance management.</li>
<li>UPDATED! Coverage of technology and procedures includes new computer screen shots and new photos.</li>
<li>Comprehensive coverage of front office skills includes telephone skills, appointment scheduling, admitting and discharging patients, and communicating with clients.</li>
<li>Review questions and suggested activities reinforce important concepts presented in each chapter.</li>
<li>Coverage of clinical assisting ranges from examinations and history taking for patients to kennels and boarding procedures, as well as radiology and laboratory procedures.</li>
<li>Veterinary Ethics and Legal Issues chapter helps you protect the practice, and run an office based on ethical principles.</li>
<li>An Evolve companion website lets you practice front office tasks with exercises in bookkeeping/accounts receivable, appointment management, and charting.</li>
<li>Downloadable working forms offer practice in completing sample checks, laboratory forms, and incident reports.</li>
<li>Information on electronic banking and tax forms ensures that you adhere to the latest financial guidelines.</li>
<li>Information on security in office communication covers the most current methods of safe, electronic communication.</li>
<li>Practice Point boxes highlight practical information to remember while on the job.</li>
<li>Veterinary Hospital Managers Association (VHMA) Critical Competencies are highlighted in each chapter.</li>
</ul>
<ul>
<li>NEW! Strategic Planning chapter discusses how to strategically plan for the successful future of the veterinary hospital, and will include details on growing the practice, planning the workforce, meeting consumer needs, and increasing the value of the practice. </li>
<li>NEW! The Leadership Team chapter discusses how leadership affects the paraprofessional staff, provides suggestions for effective leadership strategies, and methods to set expectations for employees, including attracting and retaining employees, leveraging, empowering and driving employee engagement. </li>
<li>NEW! Standard Operating Procedures provides a checklist of important tasks associated with that chapter that must be addressed/completed in the veterinary practice setting.</li>
</ul>

Front Office Management for the Veterinary Team Elsevier eBook on VitalSource (Retail Access Card)

The only book of its kind, Front Office Management for the Veterinary Team focuses on the day-to-day duties of the veterinary team. It offers a complete guide to scheduling appointments, billing and accounting, communicating effectively and compassionately with clients, managing medical records, budgeting, marketing your practice, managing inventory, using outside diagnostic laboratory services, and much more. Written by Heather Prendergast, RVT, CVPM, this manual simplifies essential tasks with step-by-step instructions!
<ul>
<li>
Exercises on the Evolve website offer additional practice with front office tasks.</li>
<li>
Interactive working forms give you experience completing sample checks, deposit slips, patient history forms, and incident reports.</li>
<li>
The latest information on electronic banking and tax forms ensures that you adhere to the most current financial guidelines.</li>
<li>
What Would You Do/Not Do boxes provide scenarios to expose you to real-life situations that occur in veterinary practice and guide you through to an appropriate resolution.</li>
<li>
Review questions test your understanding of concepts presented in each chapter.</li>
<li>
Practice Point boxes highlight practical information to remember while on the job.</li>
<li>
Veterinary Practice and the Law boxes provide essential information about laws that you must know in order to run an ethical practice and to protect the practice.</li>
<li>
Key terms and learning objectives guide you through study of the most important content.</li>
</ul>

<ul>
<li>Exercises on the Evolve website offer additional practice with front office tasks.</li>
<li>Interactive working forms give you experience completing sample checks, deposit slips, patient history forms, and incident reports.</li>
<li>The latest information on electronic banking and tax forms ensures that you adhere to the most current financial guidelines.</li>
<li>What Would You Do/Not Do boxes provide scenarios to expose you to real-life situations that occur in veterinary practice and guide you through to an appropriate resolution.</li>
<li>Review questions test your understanding of concepts presented in each chapter.</li>
<li>Practice Point boxes highlight practical information to remember while on the job.</li>
<li>Veterinary Practice and the Law boxes provide essential information about laws that you must know in order to run an ethical practice and to protect the practice.</li>
<li>Key terms and learning objectives guide you through study of the most important content.</li>
</ul>

See the best price to sell, buy, or rent books by Prendergast BS RVT CVPM SPHR, Heather. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Prendergast BS RVT CVPM SPHR, Heather

See the best price to sell, buy, or rent books by Prendergast BS RVT CVPM SPHR, Heather. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Front Office Management for the Veterinary Team, 2e

Front Office Management for the Veterinary Team - Elsevier eBook on Intel Education Study (Retail Access Card)

Front Office Management for the Veterinary Team - Elsevier eBook on VitalSource (Retail Access Card)

Front Office Management for the Veterinary Team

Front Office Management for the Veterinary Team Elsevier eBook on VitalSource (Retail Access Card)

Front Office Management for the Veterinary Team

Front Office Management for the Veterinary Team - Elsevier eBook on VitalSource (Retail Access Card)