Dealing with your ex-husband, who can't seem to show up reliably for weekends with the kids; navigating a workplace fraught with office politics or racial tensions; saying "I'm sorry" or "I love you". We all have difficult conversations, no matter how confident or competent we are. And too often, no matter what we try, things don't go well. Should you say what you're thinking and risk starting a fight? Swallow your views and feel like a doormat? Or should you let them have it? But--what if you're wrong? Difficult Conversations shows you a way out of this dilemma; it teaches you how to handle even the toughest conversations more effectively and with less anxiety. Based on fifteen years of work at Harvard Negotiation Project and consultations with thousands of people, the authors answer the question: When people confront the conversations they dread the most, what works? Difficult Conversations walks you through a proven, concrete, step-by-step approach for understanding and conducting tough conversations. It shows you how to get ready, how to start the conversations in ways that reduce defensiveness, and how to keep the conversation on a constructive track regardless of how the other person responds. Whether you're dealing with your baby-sitter or biggest client, your boss or your brother-in-law, Difficult Conversations can help.

Difficult Conversations: How to Discuss What Matters Most

Self-Help

Patton, Bruce

Heen, Sheila

Fisher, Roger

Douglas Stone

Bruce Patton

Sheila Heen

Relationships

Random House Audio

Please Read Notes: Brand New, International Softcover Edition, Printed in black and white pages, minor self wear on the cover or pages, Sale restriction may be printed on the book, but Book name, contents, and author are exactly same as Hardcover Edition. Fast delivery through DHL/FedEx express.

Difficult Conversations

Business & Money

Portfolio Penguin

Difficult Conversations (the 10th-anniversary edition) : The 10th-anniversary edition of the New York Times business bestseller-now updated with ""Answers to Ten Questions People Ask"". We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. Harvard Negotiation Project, with their study lasting for 15 years as well as numerous professional consulting, provides a step-by-step approach to having those tough conversations with less stress and more success.

Difficult Conversations (The 10th-anniversary Edition) (Chinese Edition)

China City Press

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Books by Bruce Patton