System Error: Where Big Tech Went Wrong and How We Can Reboot

Product Description "System Error is a triumph: an analysis of the critical challenges facing our digital society that is as accessible as it is sophisticated." — Anne-Marie Slaughter, CEO of New AmericaA forward-thinking manifesto from three Stanford professors—experts who have worked at ground zero of the tech revolution for decades—which reveals how big tech’s obsession with optimization and efficiency has sacrificed fundamental human values and outlines steps we can take to change course, renew our democracy, and save ourselves.In no more than the blink of an eye, a naïve optimism about technology’s liberating potential has given way to a dystopian obsession with biased algorithms, surveillance capitalism, and job-displacing robots. Yet too few of us see any alternative to accepting the onward march of technology. We have simply accepted a technological future designed for us by technologists, the venture capitalists who fund them, and the politicians who give them free rein.It doesn’t need to be this way.System Error exposes the root of our current predicament: how big tech’s relentless focus on optimization is driving a future that reinforces discrimination, erodes privacy, displaces workers, and pollutes the information we get. This optimization mindset substitutes what companies care about for the values that we as a democratic society might choose to prioritize. Well-intentioned optimizers fail to measure all that is meaningful and, when their creative disruptions achieve great scale, they impose their values upon the rest of us.Armed with an understanding of how technologists think and exercise their power, three Stanford professors—a philosopher working at the intersection of tech and ethics, a political scientist who served under Obama, and the director of the undergraduate Computer Science program at Stanford (also an early Google engineer)—reveal how we can hold that power to account.Troubled by the values that permeate the university’s student body and its culture, they worked together to chart a new path forward, creating a popular course to transform how tomorrow’s technologists approach their profession. Now, as the dominance of big tech becomes an explosive societal conundrum, they share their provocative insights and concrete solutions to help everyone understand what is happening, what is at stake, and what we can do to control technology instead of letting it control us. Review "Enough with the breathless dreams of digital utopias and poisonous polemics about technological dystopias! In System Error, we finally have a book about the digital revolution that is serious rather than sensationalistic. Read this if you want to understand how to shape our technological future and reinvigorate democracy along the way." — Reed Hastings, co-founder and CEO of Netflix “System Error offers a powerful account of how our lives, our politics, and our values have been reshaped by technology in ways that we are just starting to comprehend. Full of stories and insights, this remarkable book charts a path forward for creating a healthy digital future.” — Darren Walker, President of the Ford Foundation"System Error is a triumph: an analysis of the critical challenges facing our digital society that is as accessible as it is sophisticated. Best of all, the authors offer actual solutions for a reboot that are both timely and feasible." — Anne-Marie Slaughter, CEO of New America"System Error is essential reading for those who want to unlock the positive power of technology to advance human progress. This brilliantly crafted book lays out a vision for how the government and private sector can work together to deploy technology in service of a better world. Reich, Sahami, and Weinstein elucidate some of the most complex challenges facing our society, and ultimately remind us that there is no substitute for moral responsibility and business practices that support the health and well-being of our communities." — Evan