Last Updated on September 23, 2021 by BookScouter

I made a few minor modifications to the feedback process a couple of months ago which has prompted a major revamp of the feedback process. Vendors have been asking for ways to monitor, respond to, and validate some of the negative feedbacks that have been left for them. I’ve put a lot of thought into this and have just released some changes that I think will make the entire feedback system on BookScouter more useful for both users and vendors.

The most noticeable change will be that vendors can now respond to negative feedback. They may first respond privately to the user, perhaps asking for transaction information so that they can identify the situation. I suspect that most of the reputable companies will be able resolve the customer’s problem directly. After working with the vendor, if the user decides to post their negative feedback anyway, the vendor may then post a response that will be visible right next to the negative comments.

Unfortunately, there has been quite a backlog of feedback while I’ve been working on making these changes. We have been trying to do the same system manually via email, but keeping track of and following up on all the messages was becoming overwhelming. I apologize if some comments have been very delayed or if we’re having to contact you again regarding a comment that you thought was already resolved. There will probably be a week or so of confusion as we work through this backlog and as vendors learn how their new interface works. Moving forward, this should be a much cleaner process for everybody.